On data protection, the firm strictly follows the Personal Data Protection Act B.E. 2562 (2019), Sections 24, 26, and 27 — collecting, using, and disclosing personal data only to the extent necessary for the engagement, disclosing purposes, and obtaining consent from data subjects in advance. Clients retain the right to inspect, obtain a copy, rectify, erase, or withdraw consent at any time through the firm's Data Protection Officer (DPO). For clients in the European Union, processing follows GDPR Article 6 (lawful basis) and Article 46 (Standard Contractual Clauses).
Our Service Level Agreement targets an inquiry response within one hour during business hours (09:00–18:00, Monday to Saturday), attorney appointments within twenty-four hours, standard notarization within one business day (or two to three hours on express service), certified translation within three to five business days per ten A4 pages, MFA legalization within two business days on standard service (one business day express), and embassy legalization typically within three to fifteen business days depending on the mission's own policy.
Every deliverable passes a three-tier quality-assurance chain: (1) the responsible attorney or translator, (2) a Senior Attorney or department head reviewing substance and formatting, (3) a Quality Control desk performing the final pre-delivery check. Any firm-side error is remedied at no additional cost, and if a document is rejected by a government authority due to a firm-side error, we cover the entire re-filing fee.